FG Warns MTN, Airtel, Glo Over Poor Network Quality

The Federal Government has intensified pressure on telecommunications companies to deliver better network services, declaring that recent reforms in the sector must now translate into visible improvements for Nigerians.
Minister of Communications, Innovation and Digital Economy, Bosun Tijani, said operators now have the financial strength and policy support needed to tackle poor service delivery and recurring network failures across the country.
In a statement released in Abuja over the weekend, Tijani explained that the government had introduced sweeping reforms to revive the telecommunications industry after years of infrastructure shortages and operational setbacks.

According to him, authorities adopted both short-term and long-term measures aimed at restoring stability and expanding digital infrastructure nationwide.

The minister disclosed that the Federal Government had already secured funding arrangements backed by the World Bank to support Project BRIDGE, an initiative designed to expand open-access fibre connectivity across Nigeria.

He added that new fibre installations and telecommunications tower projects under NUCAP are expected to begin before the end of the year.

Tijani further revealed that government was also exploring ways to strengthen Nigeria’s satellite communication capacity as part of broader efforts to improve internet access and connectivity.

“These interventions are meant to close long-standing infrastructure gaps and improve digital access for millions of Nigerians over the coming years,” the minister said.

He noted that the reforms were intended to reduce dependence on unreliable mobile networks by making high-speed fibre internet more accessible to homes and small businesses.

Speaking on recent policy adjustments, Tijani said the government approved tariff reviews and implemented measures aimed at returning the sector to financial sustainability.

Some of the reforms, he explained, include recognising telecom infrastructure as critical national assets, harmonising multiple taxes and implementing broader economic policies such as fuel subsidy removal and the floating of the naira.

According to the minister, those policies have helped operators regain profitability and improve the overall business environment within the sector.

“Telecommunications companies are now operating in a more stable and transparent environment. 

"They have the resources required to invest in their networks and improve service delivery,” he stated.

Tijani, however, stressed that telecom operators must now be held accountable for network performance, warning that Nigerians expect measurable improvements in call quality, internet speed and coverage.

He specifically mentioned major operators including MTN Nigeria, Airtel Nigeria and Globacom, insisting that excuses over poor service would no longer be tolerated.

“The responsibility now lies with operators to resolve persistent network issues and provide the level of service subscribers deserve,” he said.

The minister also disclosed that the Nigerian Communications Commission had been empowered to independently monitor service quality and enforce compliance across the industry.

He explained that the commission would rely on performance reports and public complaints to assess operators and determine whether sanctions should be applied where necessary.

Tijani assured Nigerians that the government remains committed to ensuring stronger connectivity, improved data services and wider network coverage nationwide.

“Nigerians deserve value for the money they spend on telecom services, and we are determined to ensure the sector delivers on that expectation,” he added.

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